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Privacy-Policy 2023-05-30T16:30:47+00:00

Wow Wash Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit, make an online booking (including payment) and or booking inquiry/ request from wowwashmobilecardetailing.com.au (the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

    – “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
    – “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
    – “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase (Pay for a service/ booking) or attempt to make a purchase through the Site, we may collect certain information from you, including your name, billing address, physical address, payment information (including credit card numbers), email address, and phone number.  We refer to this information as “Order Information.” We do NOT store any credit card numbers or information of any kind on our site and this information (if provided) is used (and only stored if requested and agreed by you) by a fully PCI compliant payment gateway offering Visa, Mastercard and or AMEX merchant facilities.

When we talk about “Personal Information” in this Privacy Policy, we are talking about both Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?
We only use the booking Information that we collect to carry out and complete any bookings placed through the Site (including processing your payment information, arranging for services, and providing you with invoices and/or order confirmations).  Additionally, we use this Order Information to:
Communicate with you;
Screen our bookings for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our own products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and or advertising campaigns).

WE NEVER SHARE ANY OF YOUR PERSONAL INFORMATION WITH ANY THIRD PARTIES EXCEPT WHEN AND IF (AND ONLY IF) REQUIRED BY LAW.

We may use Google Analytics to help us understand how our customers use the Site–you can read more about how Google uses your Personal Information here:  https://www.google.com/intl/en/policies/privacy/.  You can also opt-out of Google Analytics here:  https://tools.google.com/dlpage/gaoptout.
As stated above, we may share your Personal Information (only if requested) to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights. 

DO NOT TRACK
Please note that we do not alter our Site’s data collection and or use practices when we see a Do Not Track signal from your browser.

DATA RETENTION
When you place a booking request through the Site, we will maintain your booking Information for our records unless and until you ask us to delete this information.

MINORS
The Site is generally not intended for anyone under the age of eighteen years of age. However, if you are a minor (Under 18), we ask and expect that you only use this Site with the express permission of a parent or guardian.

CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

 
Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@wowwash.com.au or by mail using the details provided below:
ExSeo Pty Ltd T/a Wow Wash Mobile Car Detailing
PO Box 4234, Denistone East, NSW 2112
Phone: 1300 Wow Wash (969927)

Current as at May 4th, 2023